SIGN UP FOR
NEW SERVICE

Customers can establish new service in one of two ways—in person at our main office or online. Customers requiring service within 3 business days will need to come into the office in order to establish their account. Our offices are located at:

Benbrook Water Authority 1121 Mercedes Street Benbrook, Texas 76126

Otherwise, new customers can click here to establish new service.

New Service Requirements:

To establish new service, customers must complete an Application for Service and a Customer Service Inspection Form. Additionally, customers must provide a legible copy of their valid, government-issued ID and a copy of their lease agreement (if renting). The current deposit requirement is $200. Customers providing an acceptable Letter of Credit from another utility company may have $100 of the deposit requirement waived. An acceptable letter of credit is one that shows a minimum of 12 months of payment history with no more than 2 late payments and no non-payment disconnects during the most recent 12 month period. Customers may use another water utility, or an electric, gas, land-line phone, or cable utility for a Letter of Credit.

The deposit requirements listed above are for single-family residential properties only. For information on deposit requirements for commercial or multi-family properties please contact our office at 817.249.1250.

Home | Customer Service | Payment Options

CUSTOMER SERVICE

PAYMENT OPTIONS

You can pay your water bill a number of ways.

By Web:

WebPay your water bill securely online by clicking here.

 

By Mail:

MailDO NOT MAIL CASH. Make checks payable to: BWA
1121 Mercedes Street
Benbrook, TX 76126

Drop Box:

Drop BoxA 24-hour payment drop box is located in the customer parking lot on the west side of the BWA main office located at 1121 Mercedes Street, Benbrook, Texas. Please pay with a check or money order, and include your payment coupon, to ensure proper credit. DO NOT PUT CASH IN THE DROP BOX.

In Person:

In personBring your payment, along with your payment coupon, to our main office located at 1121 Mercedes Street, Benbrook. Our office hours are Monday through Thursday from 8:00 a.m. to 6:00 p.m. and Friday from 8:00 a.m. to 5:00 p.m. We accept cash, checks, money orders, Visa, Mastercard, Discover, and American Express.

Bank Draft:

Bank DraftBank draft payments are automatically withdrawn from your bank account each month. To set up bank draft, please complete the Bank Draft Form, and mail it, along with a voided check, to: BWA Customer Service Department 1121 Mercedes Street Benbrook, TX 76126

By Phone:

PhoneCredit card payments can be made by calling our office at 817-249-1250 during normal business hours. We accept Visa, Mastercard, Discover, and American Express.


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